ComponentArt’s online Support Center includes comprehensive resources to address your technical questions. Our technical support team is committed to providing superior support service, and is available Monday to Friday, 9AM-5PM EST.

As a general guideline, we suggest taking the following steps to get the most out of our technical support service:

View Online Documentation Updated regularly with each product release, Online Documentation contains product-specific information on all ComponentArt components - from instructions on how to get started with your implementation, to detailed product features, tutorials and references.

Consult Our Knowledge Base ComponentArt Knowledge Base includes up-to-date technical articles about our products including ‘how-to’ articles, and information about installation, product fixes, licensing and upgrading.

Participate in Product Forums Our peer-to-peer product forms allow users to exchange valuable information with other developers on general technical issues and product-specific topics.

Submit a Support Request Submitting your support questions through the online support form is the best way to ensure that your requests are properly tracked and answered by the ComponentArt technical support team. Both free-trial users and licensed customers can use the online form to submit support requests. Each license level is assigned the appropriate number of support incidents, and an upgraded support package can be obtained if necessary.

Provided through our Online Support Form, with response within at most three business days. Included with Free Trial License (3 incidents), and Developer License (6 incidents).

Provided through our Online Support Form, with response within at most two business days. Included with any Subscription License (10 incidents).

Rapid response support provided via Online Support Form and by phone, with response time within at most one business day. Unlimited rapid response support is included with an Enterprise License.

Unlimited same-day response with phone support, plus direct access to the development team. Available as an additional support package for Enterprise clients. Please contact sales for details.