We've recently unveiled our new support policies here at ComponentArt, and I thought I'd take some time to explain how this came to be, and what it means for us and our customers. The biggest changes in the new system are the introduction of Support Types, limiting the number of incidents a user can open per license, and purchasable support. The origin of all of these changes are the same; for years we offered free, unlimited support to all users and, as our user base has grown, we'v...

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Seeing as how this is my first post I figured I'd introduce myself. I'm the Manager of Developer Support at ComponentArt. I've been with the company since nearly the beginning and it's been a great ride. I've been a professional developer for about 8 years now and have done a bit of everything, from perl and cgi scripting to php to vb to jsp to classic asp, all the way to where we are now with asp.net 2.0 and ajax. I'm originally from Halifax and I'm what you might ca...

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